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SHIPPING TERMS
While we do everything we can to ensure a quick delivery it is out of our hands once it leaves the warehouse. Delivery times vary depending on where in the world you are and are not guaranteed.
If you have specific delivery request please comment at the checkout.
New Zealand:
Orders are couriered and tracked via NZ Courier Post.
Estimated delivery times:
Auckland Metro = next day;
North Island = 1-2 working days;
South Island = 2-3 working days
Rural - please expect up to 1-2 days extra.
Australia:
Orders are couriered and tracked. You have two options:
Economy Tracked is via NZ Post/Australia Post and takes 6-12 working days (in busy times i.e Christmas these can take longer).
DHL Express Courier is via DHL and takes 1-5 days to Metro areas (other areas please allow a few more days).
Rest of World:
Orders are un-tracked, unless requested, and posted via NZ Post International.
6-21 working days (in busy times these can take longer).
Please note: Awesome Inc will not be held liable for any items lost in the mail. Please contact us if you think your item is lost and we will do our best to help you track it down.
Product Availability and Substitutions
We do our best to keep all advertised products in stock. However, from time to time, certain items in our bundles may become unavailable due to supply issues.
In such cases, we may substitute an item of equal or greater value. We aim to ensure any substitutions maintain the overall quality and purpose of the bundle.
If a substitution is required, we will notify you where possible before dispatch. If you do not wish to accept the substitution, you may request a refund for that item or cancel your order for a full refund.
Read extended Terms & Conditions.
See our Shipping Policy and Refund Policy for more details.
